At INDULJ, we strive to provide the highest quality desserts and ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our Return and Refund Policy below:
Order Cancellation:
a. You may cancel your order within 24 hours of placing it. To cancel, please contact our customer support team at induljcookies@gmail.com with your order details.
b. Orders that have already been processed or shipped cannot be canceled because the product was made for you.
Returns and Refunds:
a. Due to the nature of our perishable products, we do not accept returns or exchanges.
b. If you believe that your order was damaged during transit or incase of receiving the wrong order,please contact us within 48 hours of receiving the order. We will review the issue and, if necessary, arrange for a replacement or refund. If your concern is deemed as valid, your replacement will be processed within 5 days and will reach you in 2 days. For refund, refer to the refund process.
c. To initiate a return or request a refund, please contact our customer support team at induljcookies@gmail.com and provide your order details and a clear description of the issue.
Refund Process:
a. If your refund request is approved, we will process the refund using the original payment method used for the purchase. We will process the refund within 7 business days.
b. Refunds may take up to 7-10 days to appear in your account, depending on your bank or payment processor.
Non-Refundable Items:
a. Any discounts or promotional offers applied to the original purchase will be deducted from the refund amount.
Quality Assurance:
a. We take great care to ensure the freshness and quality of our products. If you have any concerns about the quality of your order, please contact us immediately so that we can address the issue.
Contact Us:
If you have any questions, concerns, or requests regarding our Return and Refund Policy, please contact our customer support team at induljcookies@gmail.com. We are here to assist you and resolve any issues promptly.
Please note that this Return and Refund Policy applies only to purchases made directly from INDULJ. If you purchased our products through a third-party retailer, please refer to their respective return and refund policies.
We appreciate your understanding of our return and refund policy and thank you for choosing INDULJ. We are committed to delivering delectable desserts and ensuring your satisfaction with every order.
Need help?
Contact us at induljcookies@gmail.com for questions related to refunds and returns.